Contact Us
By Phone
General Account and Service
If you smell gas, or have some other emergency situation, go outside and
call our emergency number: 1-800-344-4077. Select option 2 from the
automated menu for carbon monoxide or gas emergencies. Self-service functions are available 24/7 by using our DirectLink
automated phone system. To speak with a Customer Service Representative,
call 1-800-344-4077 Monday - Friday, 7:00 a.m. - 7:00 p.m.
Emergency Service
1-800-344-4077
24-hour response to gas leaks, odor of gas, or carbon monoxide symptoms
Read More about your role in natural gas safety and damage prevention
New Business Services
(Establishing new service)
1-800-440-6111
Energy Theft Hotline
1-866-515-9864
All calls are confidential
TDD/TTY
711 (national relay)
1-800-877-8973 (Sprint relay)
1-800-750-0750 (Ohio relay)
To request service, call in a meter reading or ask questions about your account, call during normal business hours, 7:00 a.m. - 7:00 p.m., Monday - Friday.
For emergency service, you can reach us by TDD/TTY 24 hours a day, any day of the year.
By Mail
Payments
Columbia Gas of Ohio
P.O. Box 742510
Cincinnati, OH 45274-2510
Customer service questions, legal notices and other general business correspondence
Columbia Gas of Ohio
P.O. Box 2318
Columbus, OH 43216-2318