Customer Rights and Responsibilities
To request service, call us toll-free at 1-800-344-4077. Please be advised that it may take up to five business days for your new service to begin.
We might require a security deposit when service is requested, depending on an applicant’s credit record.
The gas meter is an instrument that measures the volume of natural gas you use.
Your gas bill contains much valuable information to help you track your natural gas usage and expense.
Information on current or past rates and alternatives is available upon request.
Columbia Gas makes every attempt to assist customers who are having difficulty paying their gas bills.
There are several assistance programs available to help families and businesses during rough financial times.
Columbia Gas offers several options that allow customers to pay their gas bill electronically, by mail, by phone, or in person.
Please contact us immediately if you have a question about or have trouble paying your gas bill.
Columbia Gas provides its customers with continuous service when bills are paid on time, payment arrangements are kept, and operating rules are observed.
It’s always easier and less costly for you and us to keep your gas service on.
Natural gas is a safe, clean, and efficient source of energy to heat your home or business.
We understand how important your privacy is to you.
We hope this pamphlet has helped you understand our policies and procedures
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