Payment Methods
Columbia Gas offers several options that allow customers to pay their gas bill electronically, by mail, by phone, or in person.
ZipCheck Automatic Payment
Instead of writing a check each month, you can arrange for your bank to pay your gas bill for you from your checking or savings account. You’ll need to complete an authorization form to take advantage of this free service.
Credit/debit Card or Electronic Check
You can pay your bill online or by phone quickly with your credit/debit card or an electronic check through BillMatrix. This option can be especially useful if you're facing shut-off. BillMatrix charges a convenience fee for each transaction. Pay online, or call BillMatrix at 1-866-694-1828. If your Columbia Gas account is delinquent and you're facing termination of service, you must report your payment confirmation number by 10:00 p.m. on the day before the termination date to avoid shut-off.
CheckFree E-Bill
Go paperless! You can choose to receive and pay your Columbia Gas bill online at no charge. You’ll receive an e-mail from CheckFree when your bill is available each month, including links to important information about your account, safety, and conservation. Once you sign up for online e-Bill delivery, you’ll receive just one more paper bill in the mail from Columbia Gas.
Pay in Person
A number of authorized payment locations are conveniently located throughout our service area. Find a location near you from this Web site, or call us at 1-800-344-4077. Be sure to use only authorized payment agents and to bring both portions (top and bottom) of your bill or provide your 15-digit account number. We cannot ensure that payments made through unauthorized bill payment services will be forwarded to us in a timely manner or even ensure they will be forwarded at all. Please be aware that some locations may charge a consumer fee and may require a bill in order to make a payment or process a security deposit.
Pay by Mail
Use the return payment envelope provided with your bill, or mail to:
Columbia Gas of Ohio
P.O. Box 742510
Cincinnati, OH 45274-2510
Payment by Check
Note that when you pay your Columbia Gas bill by check, you authorize us to convert the check to electronic data and to make a one-time electronic fund transfer from your checking account for that payment. Funds could be transferred as early as the day after we receive your payment. Your financial institution will not return your check but will note the transaction on your financial statement. For more information, or if you do not want your check converted to an electronic transfer, please call our check processing agent toll-free at 1-866-282-1850, 7:00 a.m. – 7:00 p.m., Monday - Friday.