Questions About Your Gas Bill
Please contact us immediately if you have a question about or have trouble paying your gas bill. We will make every attempt to handle your inquiry as promptly and efficiently as possible. You’re entitled to a review of your account at any time.
Inquiry Procedure
Contact Columbia Gas first to inform us of your situation or complaint. To speak with a customer service representative, call us toll-free at 1-800-344-4077 between 7:00 a.m. and 7:00 p.m., Monday through Friday. The best time to call is 11:00 a.m. and 3:00 p.m. You can also perform a variety of self-service transactions through our automated phone system 24 hours a day, seven days a week, or online at this Web site.
To submit a concern in writing, be sure to include your account number and as much information about your situation as possible, and mail to Columbia Gas of Ohio, P.O. Box 2318, Columbus, OH 43216-2318. We will respond as promptly as possible.
Your gas service will not be interrupted while we investigate your inquiry. However, full payment of any previous or undisputed balance, or arrangements for paying the balance, must be made by the due date shown on your bill. Also, if the period of investigation continues into another billing period, you will be responsible for paying all current charges in full by the due date.
You have the right to discuss your concern with a supervisor if you are not satisfied with your initial contact with us. If your complaint is not resolved after you have called us, or for general utility information, residential and business customers may call the PUCO toll-free at 1-800-686-7826 or for TDD/TTY toll-free at 1-800-686-1570, from 8:00 a.m. to 5:30 p.m. weekdays, or visit PUCO.
The Ohio Consumers’ Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted toll-free at 1-877-742-5622 from 8:00 a.m. – 5:00 p.m. weekdays, or visit www.pickocc.org.