Contact Us

Contact Us

Contact Us

By Phone

General Account and Service
If you smell gas, or have some other emergency situation, go outside and call our emergency number: 1-800-344-4077. Select option 2 from the automated menu for carbon monoxide or gas emergencies. Self-service functions are available 24/7 by using our DirectLink automated phone system. To speak with a Customer Service Representative, call 1-800-344-4077 Monday - Friday, 7:00 a.m. - 7:00 p.m.

Emergency Service
1-800-344-4077
24-hour response to gas leaks, odor of gas, or carbon monoxide symptoms 
Read More about your role in natural gas safety and damage prevention

New Business Services
(Establishing new service)
1-800-440-6111

Energy Theft Hotline
1-866-515-9864
All calls are confidential

TDD/TTY
711 (national relay)
1-800-877-8973 (Sprint relay)
1-800-750-0750 (Ohio relay)

To request service, call in a meter reading or ask questions about your account, call during normal business hours, 7:00 a.m. - 7:00 p.m., Monday - Friday.

For emergency service, you can reach us by TDD/TTY 24 hours a day, any day of the year.

By Mail

Payments
Columbia Gas of Ohio
P.O. Box 742510
Cincinnati, OH 45274-2510

Customer service questions, legal notices and other general business correspondence
Columbia Gas of Ohio
P.O. Box 2318
Columbus, OH 43216-2318