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Outage affects Customers in Perry County

Wednesday, April 04, 2018

Natural gas service to approximately 500 customers in Perry County has been interrupted due to a gas supplier issue. The affected customers are in Buckingham, Corning, Drake, Hemlock, New Straitsville and Shawnee.

The Red Cross has established a shelter at the Crooksville Fire Department, 22 China Street in Crooksville.

Technicians are working to turn off the valves at the meters so that natural gas can be reintroduced into the distribution delivery system. Following that, Columbia Gas crews will begin the process of restoring service to customers this afternoon.

Columbia Gas crews from other locations around the state are arriving in Perry County to assist with the restoration of service today. Columbia Gas employees will work throughout the day and night to restore service and relight appliances in homes and businesses.

Restoration of service requires Columbia Gas crews to access impacted customers’ homes to complete a safety inspection and relight appliances. This could take approximately 30 minutes per home. An adult must be present at the home to allow Columbia Gas workers to restore service. Impacted customers are advised to keep their porch light on.

Columbia Gas employees and contractors carry photo IDs and will be happy to show them on request. Only Columbia Gas employees and contractors are capable of restoring service.

Customers worried about frozen pipes are advised to keep cold water dripping from any faucet in the home. Even a trickle helps prevent pipes from freezing.

Customers that have special needs or medical concerns should contact Columbia Gas at 1-800-344-4077. If customers are planning to leave their homes, Columbia Gas asks that contact or access information be left with a neighbor or on the customer’s door so that our crews can gain access to the home to reestablish service.