About Us

About Us

Gas odor in South Point

Thursday, December 13, 2018

UPDATE: The issue that caused an unusually strong gas odor in South Point on Thursday has been corrected. The third party that supplies gas for South Point added too much of the chemical that gives gas its distinctive “rotten egg” odor. We thank customers for their patience and apologize for any inconvenience.

As always, if you smell a strong gas odor, please go to a safe place and call us at 1-800-344-4077. We treat all odor calls as a priority. A service technician will be dispatched to perform a safety inspection inside your home.

For safety, the chemical mercaptan is added to natural gas to give it a distinctive "rotten egg" odor. Mercaptan is safe. But when too much mercaptan is present, the odor can be very strong and unpleasant.

We thank customers for their patience and apologize for any inconvenience.