Authorized Payment Agents
A number of payment locations are conveniently located throughout our service area.
Find an authorized payment agent
Please be aware that some locations may charge a consumer fee and may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction
If you received a termination notice, you MUST call us at 1-800-344-4077 before 10:00 pm on the day before the scheduled termination and give us the receipt number after making payment. If it is the day of termination, we cannot guarantee your gas service will not be disconnected.
Use only authorized payment agents!
Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have begun using bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.
To protect yourself and your utility service, be sure to follow these steps:
- Use caution when making your payment through a third-party bill payment service that is not authorized by Columbia Gas.
- Be sure to bring both potions (top and bottom) of your bill or provide your 15-digit account number.
- The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics.
- Most importantly, always keep your receipt.