Frequently Asked Questions
We realize a construction project of this scope often raises a lot of questions, and we’re committed to answering all of them. Along with the information provided here, the best way to get answers is to speak to Columbia’s construction coordinator located in the project area once construction begins.
Why is Columbia Gas of Ohio replacing the natural gas lines in my neighborhood?
Columbia Gas of Ohio is committed to ensuring safe and reliable natural gas delivery at your home or business. Just like other important parts of the infrastructure in our communities, such as highways and bridges, age and condition can impact safety and reliability. While the current system has performed well, it is now time to replace the aging cast iron and bare steel pipes with specially-designed, long lasting pipes that will serve our customers for many years to come.
What can I expect?
You will first notice Columbia representatives conducting preliminary work in your neighborhood to ensure pipeline is installed in the least invasive way possible. This process includes recording the sewer system, locating and marking various underground facilities such as water and cable, and surveying work to verify property lines. We will also record the entire construction path to document the condition of sidewalks, driveways, curbs, etc. to ensure any needed repairs will be made accurately. Many factors, including weather and your town’s special events, can impact the construction schedule for this project. Our goal is to complete this project in a timely manner and minimize your inconvenience.
Why do you need to move my meter?
If the meter already is outside of your home or business, this step will not be necessary. Relocating your meter eliminates the risk of shut-off due to access issues, and provides first responders with easy access to your meter in an emergency. This is a safety enhancement and a convenience to our customers.
How will I be notified about my service line installation?
After the main line is installed, a Columbia representative will contact you directly at your residence to coordinate service line installation and meter relocation. If you are not home at that time, a door tag will be left with contact information for a local Columbia representative.
Will I have to pay for this replacement?
The cost of building, maintaining and replacing the pipeline system is shared by all customers and is already part of the monthly bill you pay. You won’t have to pay specifically for this improvement to your neighborhood.
Will you need to dig up my yard, sidewalk or driveway—and if so, who’s going to fix it?
Because all natural gas pipelines are buried, some digging will be necessary. We pledge to do as little digging as possible. Please be assured that Columbia Gas will restore any landscaping or disruptions to property that occur as a result of the work as soon as weather permits. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.
How can I get answers to my specific questions?
The best way to get answers to specific questions is speak to Columbia’s construction coordinator located in the project area once construction begins. You may also contact Columbia Gas of Ohio at 1-800-344-4077.