Doug Nusbaum is Vice President, External and Customer Affairs for Columbia Gas of Ohio. In this role, he is the primary point of contact for the customer and stakeholder experience. This includes regulatory affairs, communications, government affairs and large customer relations, as well as customer care and regulatory compliance. He also leads the company’s economic development and energy efficiency programs, along with programs assisting income-qualified customers.
Nusbaum has extensive experience in customer relations and marketing. His career at Columbia Gas and its parent NiSource has included customer-facing roles in industrial sales and major accounts. Nusbaum held leadership roles across major accounts, new business and marketing. Under his leadership, NiSource’s new customer growth nearly doubled.
Nusbaum is a graduate of the University of Akron, majoring in communications.
Born and raised in Ohio, he now lives in Avon Lake along with his wife Rachel and two daughters.