Low temperatures and snowfall are in the forecast for Ohio and Columbia Gas is working hard to ensure gas is delivered efficiently and safely to our customer’s homes. We encourage customers to Be Safe, Smart and Efficient during this winter storm. Check out some of these tips and programs available to help customers stay safe and deal with the colder weather.

Be Safe

With bitter temperatures on the horizon, it’s important to be prepared for prolonged periods of freezing temperatures. Take the following steps to stay safe this winter season.

  • Check carbon monoxide detectors and replace batteries regularly.
  • Do: Use heaters on a hard, level surface away from flammables. Don’t: Use stoves, ovens or grills for heat.
  • Clear your meter of snow and ice and areas around heating equipment vents. Make sure to use a broom.

Remember that if you smell natural gas at any time, you should stop what you are doing, leave the area immediately and call 911 and Columbia Gas at 1-800-344-4077.

Be Smart

Payment assistance is available for those who need it. If you find yourself getting behind, call Columbia Gas at 1-800-344-4077 to find a solution that works best for you. Here are some of the programs available to help manage your winter costs.

  • Payment Plans - Plans to help make your home energy costs more manageable.
  • Winter Reconnect Order - A program to have your service restored or maintained with a payment of $175 plus a reconnection fee.
  • Winter Crisis Program - Energy assistance available through your local community action agency.
  • HeatShare - Energy assistance available through your local community action agency.
  • WarmChoice® -  Free home weatherization program for income-eligible Columbia Gas customers.

Be Efficient

Columbia Gas offers a variety of energy efficiency programs for all income levels, including a home energy audit. More information on these programs is available at columbiagasohio.com/ways-to-save.

  • When you’re not home, drop your thermostat to 55 degrees. This can cut as much as 8-10% from the amount of energy used to heat your home.
  • Caulk and weather-strip around drafty doors and windows.
  • Set your water heater temperature down to 120 degrees.
  • Replace appliances with models that carry the ENERGY STAR® label.

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Customers, Safety

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.