Mother and daughter knitting together in living room

Your meter, regulator and outdoor piping can withstand harsh winter weather, but hard-packed snow, icicles and water dripping on outdoor equipment can create a safety hazard. Never let snow completely cover your meter setting, and don’t kick or hit the equipment to break up snow or ice. Use a broom to clear snow and your hands to clear ice.

In addition to your meter, be sure to clear snow and ice from your exhaust and combustion air vents. Keeping those vents clear can help you avoid carbon monoxide buildup and operational issues with your appliances.

Space heaters can provide comfort during the cold winter months, but should be used with caution. When using, place the space heater on a hard, non-flammable surface away from bedding, drapes, furniture and flammable products.

If you smell gas or think you have a gas leak, call 911 and our emergency line at 1-800-344-4077. If you think you have carbon monoxide build-up or are experiencing carbon monoxide poisoning, call 911.

Avoid Exposure to Carbon Monoxide

We care about your safety, and it’s important for you to know the risks of carbon monoxide. Carbon monoxide is an odorless, tasteless, non-corrosive gas created when fuels (such as gasoline, wood, natural gas, propane or oil) burn incompletely.

The symptoms of carbon monoxide are headaches, dizziness, nausea, vomiting, irregular breathing, and feeling ill or tired while at home, but fine when away.

If you think you have carbon monoxide build-up in your home or business, go outside immediately and call 911. For more information on carbon monoxide safety, visit

How to Spot an Impostor

Scammers may target customers through door-to-door visits or phone calls. If you’re not sure who someone is or why they are at your home, play it safe and don’t let them in. Columbia Gas will never call to ask for account or payment information.

If someone visits your home or business, here’s what you should do:

  • Look for their ID – Our employees and contractors wear their IDs visibly
  • Call us – If you are unsure about a phone call, email, program, offer or person claiming to be affiliated with Columbia Gas, please call us at 1-800-344-4077

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.