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If you have comments or questions, please contact us by choosing a topic and clicking a "Contact Us" button below.
Gas Emergencies
Be our partner in safe, reliable natural gas delivery. Report gas leaks, odor of gas, or carbon monoxide.
DirectLink e-Services
Begin service, end service, or make changes to your existing account.
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Phone Numbers
| General Account and Service |
1-800-344-4077 |
Monday - Friday, 7:00 a.m. - 7:00 p.m. Self-service functions are available 24/7 by using our DirectLink automated phone system |
| Emergency Service |
1-800-282-0157 |
24 hour response to gas leaks, odor of gas, or carbon monoxide symptoms |
| Energy Theft Hotline |
1-866-515-9864 |
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| TDD/TTY |
711 (national relay) 1-800-877-8973 (Sprint relay) 1-800-750-0750 (Ohio relay) |
Account requests Monday - Friday, 7:00 a.m. - 7:00 p.m. Emergency service 24 hours a day, any day of the year |
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