Help when you need it most
If you are struggling financially, we want to help you through the process of finding the assistance you need. Financial support is available through a variety of programs. Don’t miss out on funds that may be available to you.
If you qualify for federal, state or local income-eligible payment assistance programs, you could receive help paying your bill. To find out which programs could apply to you, start with our eligibility calculator. Please note, income may not be the only requirement to receive funds through these programs.
Still not sure if you're eligible for energy assistance?
Check out our energy assistance fact sheet below for more information on assistance programs, eligibility requirements, payment plans and more!
HEAP income guidelines
July 2024 - May 2025 Annual Household Income Guidelines - 175% Federal Poverty Level
| Household Size | Maximum Annual Income |
|---|---|
| 1 | $26,355 |
| 2 | $35,770 |
| 3 | $45,185 |
| 4 | $54,600 |
| 5 | $64,015 |
| 6 | $73,430 |
| 7 | $82,845 |
| For households with eight or more members, the income levels for 60% of the State Median Income (SMI) are: | |
| 8 | $90,515 |
| 9 | $92,483 |
| 10 | $94,451 |
| 11 | $96,418 |
| 12 | $98,386 |
A household applying for HEAP must report total gross household income for the past 30 days (12 months preferred) for all members, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance.
Watch this video to learn more about energy assistance programs
View Transcript
The comfort and safety of our customers is our number one priority. And in these difficult times, many are finding themselves in strenuous financial situations.
Fortunately, we’re here for you! With support and resources available to help you manage your energy bills, we help take the guess work out of finding and applying for energy assistance. To find the option that’s right for you, visit our website, click bills and payments – financial support. Each program will have all the details regarding eligibility, how to apply, and what information you’ll need. Some may require documentation such as a recent utility bill, social security number, or proof of residency or income.
When it comes time to pay your bill, flexible payment plans are also available. To view the complete list of payment plans, as well as how to enroll, visit our website and click bills and payments – financial support. We encourage you to take action as soon as you realize you may have trouble paying your bill. Many programs have time restrictions and limited funds available.
Remember, we’re here for you and can help you work through the options that are right for you! For more information, visit us online.
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Still not sure where to start?
For more information on any of our programs or services, call us at 1-800-344-4077.
