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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


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      • Calculate Your Savings
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    • Renewable Energy Programs
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  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
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      • Flooding Safety
      • Winter Weather Safety
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Billing Programs

Manage your bills

Take control of your account with our billing programs. Get an email when your bill is ready to be viewed online, sign up to receive the same bill amount each month or learn more about Customer Choice.

Go Paperless

Get fast, secure and instant access to your monthly bill. Get an email each month when your bill is ready and view it from any computer or mobile device.

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Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

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The Standard Choice Offer

Most customers, by default, receive natural gas through the Standard Choice Offer. The price is set by a competitive auction and is adjusted monthly based on natural gas market prices.

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Make your Choice®

Our CHOICE® program offers you the option to purchase the natural gas you use from a certified supplier.

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Governmental Aggregation

In Ohio, local communities are allowed, by law, to join their citizens together to buy natural gas as a group and thereby gain "buying power" to solicit the lowest price for a group's natural gas needs.

Learn More

Transportation Service

If you're a commercial and industrial customer, our Transportation Service program offers you the option to purchase the natural gas you use from a certified supplier.

Find a Supplier

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Get billing and payment alerts

Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).