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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


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Kitchen

Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Kitchen

The kitchen is the heart of the house and the center of activity of a home. Prep your kitchen following these few simple tips to learn how to keep it safe.

Dine-in kitchen with green walls and table for two

Make sure your natural gas kitchen appliances are connected and working properly

Your kitchen appliances need care

Make sure your kitchen appliances are connected and working properly. Keep any flammable materials away.

Be alert for carbon monoxide

Be alert for carbon monoxide

Never use a stove or oven as a source of heat. Ovens should only be operated with the door closed. Ensure you have a carbon monoxide detector on every level of your property and in every room where someone sleeps.


Have qualified professionals install natural gas appliances to make sure they're properly connected.

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!

Smell gas? Stop. Leave. Call.

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.


Have a qualified professional inspect natural gas appliances for proper venting to avoid carbon monoxide exposure.

Check gas appliance venting

Have a qualified professional inspect natural gas appliances for proper venting to avoid carbon monoxide exposure. They can verify things are in good working condition.

kitchen red tag

Red Tags, What do they mean?

Red Tags are used to identify and communicate information about an unsafe condition that needs to be corrected as soon as possible. They are placed on natural gas appliances or internal gas piping by our service technicians.

Know Your Home - Methane Kitchen

Be alert for natural gas leaks

In-home methane detectors can provide an additional warning of a natural gas leak. They are available at most home improvement stores. For best results, methane detectors should be installed within 3-10 feet of natural gas equipment. Additionally, if gas piping enters your home below grade, a detector should be installed near the entry point. 
Safety
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    • Proper Venting
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).