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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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      • Advanced Leak Detection
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Gas Line Responsibilities

Know your gas lines and their locations

Gas Line Responsibility Graphic - Columbia Companies

Know the responsibilities

Our responsibility

We own and regularly inspect the gas lines up to and including the gas meter. We replace aging gas lines and work to modernize our system each year.

Your responsibility

You own and should regularly inspect the gas lines from your meter to your gas appliances. Any lines that are buried outside and are not regularly inspected and maintained could be affected by corrosion and leaks, and subject to dig-in by excavation. These buried customer-owned natural gas lines could serve pool heaters, generators or other outdoor appliances. Be sure that you’re aware of these lines and their locations.

For your safety, have the location of your outside gas lines from your meter to your natural gas appliances marked before any excavation on your property. Also, have those lines inspected periodically for leaks and corrosion by a qualified professional. To keep your natural gas appliances operating safely and efficiently, you should schedule inspections on a regular basis. If your qualified professional finds an unsafe condition, it should be repaired immediately or natural gas service should be shut off until the repair is made and a safety inspection is completed.

View Transcript

Who’s responsible for your home’s gas lines?

From the street to the natural gas meter is Columbia Gas’s responsibility. And everything else is your responsibility.

Have a pro inspect your gas lines regularly.

Columbia Gas, A NiSource Company.


Pipeline rights-of-way

Can I put a shed there?

Pipeline rights-of-way is the area of land over and around a gas pipeline. The rights-of-way can extend up to 25 feet from the center of a gas transmission line. To safely operate, patrol, inspect, maintain and repair our gas transmission lines, we regularly inspect the area to ensure nothing has been built, planted or installed within the rights-of-way area. If you plan to dig or build near the pipeline rights-of-way, call us before moving forward with your plans.

Learn More

More safety tips
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Appliance Safety

Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.

Get the Tips

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Find a Contractor

Don't DIY. Find a qualified professional to help you maintain your natural gas appliances.

Read More

Always call 811 before you dig - it's the law!

Call 811 Before You Dig

Big or small – begin your next home improvement project with a call to 811.

Find Out More

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
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    • Winter Weather Safety
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Know Your Home Brochure Cover

Safety is Knowing

Learn how to keep your home or business safe.

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Descargar en Español


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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).