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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
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    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
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    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Paperless Billing
      • AutoPay
      • Budget Plan
      • CHOICE®
      • Standard Choice Offer
      • Transportation Service
      • Governmental Aggregation
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
      • Contribute to HeatShare
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Emergency Responders

Learn more about natural gas safety

We’re proud to partner with firefighters, police officers and emergency management officials in our communities. We train hundreds of first responders each year so they know how to react during an emergency.

Partners in safety

We believe emergency responders are a key part of our safety team. Although incidents involving natural gas are rare, by working in partnership we can help ensure the safety of our teams and the public in the event of an emergency. We offer the following classroom trainings:

Gas basics

  • 811 Notification and damage prevention
  • Natural gas production
  • Properties of natural gas and propane
  • Composition
  • Demo of specific gravity, limits of flammability and improper combustion
  • Gas distribution systems
  • Gas leak causes and leakage patterns
  • Sources of ignition
  • Carbon monoxide

Gas simulations in emergency response

  • Simulated blowing gas line
  • Carbon monoxide response
  • Carbon monoxide causes
  • Valve station proper procedures

Fire safety training

  • Gas combustion
  • Fire extinguisher safety
  • Extinguishing four types of natural gas fires

Natural gas production

  • Properties of natural gas and propane
  • Composition
  • Demo of specific gravity, limits of flammability and improper combustion
  • Gas distribution systems
  • Gas leak causes and patterns
  • Sources of ignition
  • Carbon monoxide

Contact us at ohiotrainingcenter@nisource.com to schedule training.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).