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Managing your Columbia Gas account during the COVID-19 pandemic

COVID-19 is still hitting Ohio families hard. We're offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans. 

More About Winter Help

Make a payment

Choose your simple and secure payment method.

Pay online

Pay with bank account

After you create your online account, you'll need your bank account number and routing number to make a payment.

Pay Now

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Mother and son on bed

Pay with credit card, debit card, PayPal or Amazon Pay

You can pay online using your credit card, debit card, PayPal or Amazon Pay. Our payment processing vendor Paymentus will charge a convenience fee of $1.75 per transaction.

Pay Now

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Pay automatically

AutoPay allows us to automatically withdraw your payment from your checking or savings account each month.

Enroll Today

Other ways to pay

Customer paying in person

Pay in person

Find an authorized payment location near you to pay your bill in person.

Search Locations

Pay by mail

Include your account number on the check or money order, and send it to us using this address:
Columbia Gas of Ohio
P.O. Box 4629
Carol Stream, IL 60197-4629.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.