Replacing and upgrading your gas lines

We may be upgrading the natural gas lines in your neighborhood. This work will lead to long-term benefits for you including:

  • Enhanced safety features
  • Reliability of service for years to come
  • Less future maintenance work in your neighborhood
  • System support for amenities like fire pits, outdoor grills, pool heaters

See a project in action

View Transcript

There are many different kinds of companies providing services related to natural gas. Here's where we fit in at Columbia Gas.

It's our responsibility to deliver natural gas to warm your home, heat your water and cook your food. And to maintain the gas lines used to deliver that gas to your home or business. In order to deliver natural gas to the many homes, schools, hospitals, stores, business and factories in your community - and across the state - we have thousands of miles of gas lines in our system.

These natural gas lines are an essential part of our modern-day infrastructure and, as with other types of infrastructure like roads, damns and bridges, deterioration occurs over time and repairs or replacement are eventually needed. For many natural gas lines, that time is now. The old gas lines installed in your neighborhood generations ago served us well, but they are now ready to be retired.

That's why we launched an ambitious natural gas line replacement program. If we do nothing, the cost to maintain and repair these older gas lines will be higher than the cost to replace them. That wouldn't make sense, so we're taking proactive steps now to reduce costs to customers.

Thanks to advancements in technology since those old gas lines were first put into service, we now install specially designed, long-lasting lines more suited for underground use. They contract and expand with shifting temperature and bend to the contour of the earth around them. As a result, these new gas lines will not only last longer, but will also require less maintenance. All of which saves money and allows us to maintain the safe, reliable and efficient natural gas delivery service you currently rely on each day.

As with any infrastructure improvement project, upgrading our natural gas delivery system may result in temporary inconveniences while work is underway. If work is underway in your area, we thank you for your patience and ask you to keep the long-term benefits in mind. You will receive notification through a letter, and either a door hanger or personal visit from a Columbia Gas employee or contractor well before any work on or near your property begins. When you see the flags and paint markings identifying the locations of underground gas lines and other utility lines, it's likely work will begin soon.

We often use innovative line replacement techniques to limit the amount of digging required. When upgrading your service line, we may relocate your gas meter outdoors if it's currently inside your home. Our goal is always to keep any service interruption to a minimum. You'll be notified in advance of any temporary service interruption, which typically lasts only several hours. Care and caution are taken throughout the entire process, ensuring your safety and limiting any inconvenience.

After a natural gas line is replaced, we completely restore the area to its original or better condition. We do our best to coordinate our natural gas replacement work with other infrastructure projects to minimize inconvenience. Public property, like streets and sidewalks, is rebuilt to local government requirements. Restoration may include new sidewalks, freshly paved roads and Americans with Disabilities Act compliant curbs, depending on the location of the project and local ordinances.

At Columbia Gas, we see our natural gas line replacement program as an investment in the communities we serve. The upgrades we're doing now are part of our ongoing commitment to reliably deliver your natural gas, safely and efficiently, for generations to come.


Find a project near you

Projects are planned across our state. To learn more about key projects in your area, click on the areas below.

Columbus and Springfield

Brewery District

Wall and Frederick

Start date: April 2019

End date: Fall 2019

See the project map.

Downtown Columbus

Long and Milton

Start date: August 2019

End date: Fall 2019

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Clintonville

Pacemont & Calumet
Start: August 2019
End: Winter 2019
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East Side

18th and Spring

Start date: February 2019

End date: Summer 2019

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Bryden and Kendall

Start date: April 2019

End date: Fall 2019

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Richmond and Taylor

Start date: Summer 2019

End date: Fall 2019

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Leonard and Northgate

Start date: June 2019

End date: Fall 2019

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Madison and Latta

Start date: August 2019

End date: Winter 2019

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German Village

6th and Jackson

Start date: January 2019

End date: Spring 2019

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Reinhard and 3rd

Start date: April 2019

End date: Winter 2019

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Mohawk and Jackson

Start date: June 2019

End date: Winter 2019

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Grandview

First and Westwood

Start date: January 2019

End date: Summer 2019

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Hilltop

Binns and Olive

Start date: January 2019

End date: Spring 2019

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Geneva and Jackson

Start date: February 2019

End date: Spring 2019

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Springmont and Butler

Start date: July 2019

End date: Fall 2019

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Linden

Carolyn and Karl

Start date: February 2019

End date: Summer 2019

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Merion Village

5th and Moler

Start date: May 2019

End date: Winter 2019

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Springfield

Vine

Start date: April 2019

End date: Fall 2019

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Harshman

Start date: April 2019

End date: Summer 2019

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Shadeland

Start date: January 2019

End date: Summer 2019

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Willis

Start date: August 2019

End date: Winter 2019

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University District

Findley and Wyandotte

Start date: January 2019

End date: Spring 2019

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Alden and 4th

Start date: Spring 2019

End date: Fall 2019

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Upper Arlington

Edington and Mountview

Start date: February 2019

End date: Fall 2019

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Lane and Wexford

Start date: May 2019

End date: Fall 2019

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Victorian Village

Kleiner and Hubbard

Start date: March 2019

End date: Fall 2019

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Toledo and Northwestern Ohio

Bowling Green

Clough

Start date: May 2019

End date: Summer 2019

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Fostoria

Wood-Eagle

Start date: June 2019

End date: Fall 2019

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Fremont

Lake Street

Start date: January 2019

End date: Spring 2019

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Genoa

W. Main Street

Start date: January 2019

End date: Spring 2019

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Maumee

Scott and Hugo

Start date: January 2019

End date: Spring 2019

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Milan

Lockwood

Start date: April 2019

End date: Summer 2019

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Norwalk

Seminary-Wittlesey

Start date: June 2019

End date: Fall 2019

Perrysburg

Cherry

Start date: March 2019

End date: Spring 2019

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Port Clinton

Presidential

Start date: February 2019

End date: Spring 2019

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Sylvania

Bilby

Start date: January 2019

End date: Spring 2019

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Tiffin

Monroe and Madison

Start date: Summer 2019

End date: Fall 2019

Toledo

109th Street

Start date: January 2019

End date: Spring 2019

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Montrose

Start date: February 2019

End date: Spring 2019

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Ingomar

Start date: February 2019

End date: Spring 2019

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Georgetown

Start date: February 2019

End date: Spring 2019

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Glenview

Start date: April 2019

End date: Summer 2019

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Falcon 2

Start date: June 2019

End date: Fall 2019

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288

Start date: May 2019

End date: Fall 2019

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Avondale

Start date: June 2019

End date: Summer 2019

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Falcon 1

Start date: Summer 2019

End date: Fall 2019

Navarre

Start date: July 2019

End date: Fall 2019

Northeastern and North Central Ohio

Ashland

Walnut and Broad Street

Start date: March 2019

End date: Fall 2019

See the project map.

Countryside Drive

Start date: June 2019

End date: Fall 2019

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Ashley

Ashley

Start date: Summer 2019

End date: Fall 2019

Berea

Lindbergh and West

Start date: May 2019

End date: Fall 2019

See the project map.

Baker Street

Start date: Summer 2019

End date: Fall 2019

Butler Township

Sevakeen Lake

Start date: August 2019

End date: Fall 2019

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Columbiana

Vine Street

Start date: June 2019

End date: Fall 2019

Elyria

Cornell Avenue

Start date: February 2019

End date: Fall 2019

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Galion

Harding Way

Start date: Summer 2019

End date: Fall 2019

Leetonia

Wilson Street

Start date: February 2019

End date: Fall 2019

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Lisbon

Lisbon Street

Start date: September 2019

End date: Fall 2019

Lorain

Charlestown Avenue

Start date: February 2019

End date: Fall 2019

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Camden Avenue

Start date: March 2019

End date: Fall 2019

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Hamilton Avenue

Start date: March 2019

End date: Fall 2019

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Mansfield

S. Main Street

Start date: March 2019

End date: Fall 2019

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Maple Street

Start date: Summer 2019

End date: Fall 2019

US Highway 430

Start date: Summer 2019

End date: Fall 2019

Marion

Fairgrounds and State

Start date: May 2019

End date: Fall 2019

See the project map.

Mount Vernon

Hamtramck Street

Start date: May 2019

End date: Fall 2019

See project map.

Parma

Farnsworth Drive

Start date: March 2019

End date: Fall 2019

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Grant Drive

Start date: June 2019

End date: Fall 2019

Dartmoor Avenue

Start date: August 2019

End date: Fall 2019

Parklane Drive

Start date: September 2019

End date: Fall 2019

Parma Heights

Kings Highway

Start date: July 2019

End date: Fall 2019

Salem

3rd Street

Start date: March 2019

End date: Fall 2019

See the project map.

State Boulevard

Start date: March 2019

End date: Fall 2019

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Vermilion

Decatur Street

Start date: July 2019

End date: Fall 2019

Eastern and Southern Ohio

Coshocton

3rd Street

Start date: July 2019

End date: Fall 2019

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Chillicothe

Arch Street

Start date: March 2019

End date: Fall 2019

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East Fultonham

East Fultonham

Start date: May 2019

End date: Fall 2019

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Flushing

State Route 331

Start date: June 2019

End date: Fall 2019

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Gallipolis

3rd Avenue

Start date: April 2019

End date: Fall 2019

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Ironton

4th Street

Start date: May 2019

End date: Fall 2019

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Jackson

David Avenue

Start date: April 2019

End date: Fall 2019

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Newark

Granville Street

Start date: April 2019

End date: Fall 2019

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Portsmouth

Coles Boulevard

Start date: May 2019

End date: Fall 2019

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Steubenville

North Street

Start date: June 2019

End date: September 2019

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Columbus Circle

Start date: May 2019

End date: Fall 2019

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Buena Vista Blvd.

Start date: August 2019

End date: Summer 2020

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Zanesville

State Route 146

Start date: May 2019

End date: Fall 2019

See the project map.

Get answers

Here are frequently asked questions we receive about our work.

Can I get natural gas or add additional appliances?

Find out if gas is available at your home or give us a call at 1-800-440-6111. We’ll share any rebates or incentive programs available for adding or upgrading natural gas equipment.

Thank you for your response.

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I'm not a customer; will my home or business be affected?

If you receive communication from us about a project in your area, your home or business may be impacted by construction activity in your area.

Thank you for your response.

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How do I know everything will be restored to its existing condition?

At the start of the project, we document your property’s current state. We may even capture photos or video footage.

Thank you for your response.

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Will you block my street or driveway?

We may temporarily block access to an entire street, lane or even a driveway. If you need access to your driveway, let our crews know. When it is safe to do so, they will accommodate your request. Most of our digging will be in the grassy part of the public right-of-way and yards, but often our equipment is in the street while we are working. We will work with neighborhoods to minimize road closures and blockages, but please be alert and use caution around our work zones.

Thank you for your response.

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Will I have to pay extra for this project?

No, you won’t have to pay specifically for this improvement project in your neighborhood. The cost of building, maintaining and upgrading our gas line system is shared by all customers and is part of your monthly bill.

Thank you for your response.

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When and how long will my gas be turned off?

Your gas service will be temporarily turned off when we come to work on your meter. If your meter is already outside, your gas service may still be turned off when we connect your service line to the gas main line. This outage will be brief, usually between 2–4 hours. Once we’re done, we will need to get back inside your home or business so we can perform a safety check of your natural gas appliances and inside gas lines, turn on your gas and relight your appliances. Note: Someone 18 years or older must be at your home or business and pets must be secured when we’re there to work on your meter and turn your gas back on.

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How will this project impact my historic neighborhood?

We will coordinate with local historic preservation officials so that our work complies with local guidelines, restrictions and permitting requirements.

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Why are you replacing the natural gas lines in my neighborhood?

We're committed to providing safe and reliable service at your home or business. While the current system has performed well, it’s time to replace the natural gas lines with newer materials that will serve your community for many years to come.

Thank you for your response.

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What can I expect?

You will first notice our representatives conducting preliminary work to ensure that pipelines are installed in the least invasive way possible. This will include locating and marking all underground utilities, such as water and cable. Next, we usually replace or add main lines along a street or right-of-way. We then construct service lines that connect the mains to homes or businesses. As a safety measure, we may also replace older indoor gas meters with new outdoor meters.

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Will my gas service be interrupted?

Your gas service may be briefly interrupted by this work. If so, we will contact you to schedule the work and make arrangements to test your house lines, perform a safety check and re-establish your service.

Thank you for your response.

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During what time of day will work usually take place?

Construction will primarily take place from about 8:30 a.m. until approximately 5:30 p.m. Monday through Friday.

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How can I identify your employees and contractors?

All our employees and contractors can be identified by marked vehicles. They also carry a photo ID.

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Why do you need to move the gas meter?

Moving gas meters to an appropriate place outside of your home or business provides first responders with easier access to gas meters in an emergency, as well as other safety advantages. Once it’s moved, we won’t need access inside your home or business for routine inspections.

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Will you need to dig up my yard, sidewalk or driveway, and if you do, who’s going to fix it?

Because all natural gas pipelines are buried, some digging will be necessary. We will try to minimize the amount of digging required. If we disturb your yard, sidewalk and/or driveway, we will repair affected areas as soon as weather permits. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.

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How long will this take?

Many factors, including weather, can impact the construction schedule for our projects. Our goal is to complete these projects in a timely manner and minimize your inconvenience.

Thank you for your response.

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How will I be notified when you need to get inside my home or business?

Yes, once we’re in that phase of the project, we will contact you to discuss the required work inside your home or business. If you aren’t available at that time, a door tag will be left with contact information to schedule an appointment.

Thank you for your response.

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For more info

Our external affairs specialists are here to assist you from 8 a.m. to 5 p.m. Monday through Friday and at select community meetings.

Columbus and Springfield

Luka Papalko
614-460-6905
lpapalko@nisource.com

Toledo and Northwestern Ohio

Raquel Colon
419-539-6206
rcolon@nisource.com

Northeastern and North Central Ohio

Dan Ball
440-242-7653
dball@nisource.com

Southern and Eastern Ohio

Michelle Day
614-460-6331
michelleday@nisource.com

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.