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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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Bathroom

Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Bathroom

We often take hot water for granted right until the moment we run out of it. Follow these few simple safety tips, so you can stay safe while you stay clean.

Blue bathroom with toilet, bathtub, vanity and various items hanging on the wall

Hire a qualified professional for natural gas appliance installation

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!

Natural gas odor in bathroom

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.


Call 811 and a professional plumber to clear sewer lines safely.

Clogged sewer line? Call 811

Call 811 and hire a professional plumber to clear sewer lines safely. Your clog could be caused by a rare situation called a cross bore and can pose a safety risk.

Check to make sure you are choosing a safe water heater temperature.

Check water heating settings

Check to make sure you are choosing a safe water heater temperature. Water heaters should be set to operate according to the manufacturer’s instructions to avoid scalding.


Have a qualified professional inspect natural gas appliances for proper venting.

Check gas appliance venting

Have a qualified professional inspect natural gas appliances for proper venting. They can verify that things are in good condition and there are no clogs or blockages.

Be alert to any unusual conditions, including bubbling water in your toilet bowl.

Bubbling toilet water

Be alert to any unusual conditions, including hissing sounds or bubbling water, which may indicate a natural gas leak. If you suspect a gas leak, stop what you’re doing, leave the area immediately and call 911 and us.


Toilet with no wipes sign

Don't flush wipes

Remember not to flush disposable wipes. Even those marked flushable can still lead to clogged sewer lines. 

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).