Explore your home
Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.
Out of sight out of mind. Your most used gas appliances - heating and water heating - may be located in the basement. Keep these few simple tips top of mind to stay safe.
Caring for your furnace
Heating systems should be clean, properly vented and checked regularly by a qualified professional, including cleaning or replacing your furnace filter regularly and cleaning your chimney and flue.
Hire a qualified professional
Have qualified professionals install natural gas appliances to make sure they're properly connected. Never attempt this yourself!
Set a safe water temperature
Water heaters should be set to operate according to the manufacturer’s instructions to avoid scalding.
Moving in or out?
If you’re removing an appliance, you should hire a qualified professional to make sure the natural gas is turned off and the natural gas line is properly capped.
Be alert for carbon monoxide
Carbon monoxide (CO) is an odorless, tasteless, non-corrosive gas created when fuels burn incompletely. Know the symptoms of CO poisoning and ensure your home has properly installed CO detectors on every level of your property and in every room where someone sleeps.
Clogged sewer line? Call 811
Call 811 and hire a professional plumber to clear sewer lines safely. Your clog could be caused by a rare situation called a cross bore and can pose a safety risk.
Check gas appliance venting
Have a qualified professional inspect your natural gas appliances for proper venting, that the exhaust and vent are in good repair and are not clogged or blocked.
Smell gas? Stop. Leave. Call.
If you suspect a gas leak or that a natural gas line has been damaged stop what you’re doing, leave the area immediately and call 911 and us.
Repairing or replacing appliances
If you need to repair or replace a natural gas appliance, hire a qualified professional to make sure they're properly connected. Never attempt this yourself!
Avoid carbon monoxide poisoning
Never install a furnace where someone sleeps. Hire a qualified professional to ensure your equipment is properly vented and adjusted for an adequate supply of fresh air for safe and efficient combustion.
Flooding and natural gas
Flooding can damage natural gas lines and appliances, causing a safety hazard. A qualified professional should check, clean, repair and test all gas appliances and pipes before gas is restored.