Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Basement

Out of sight out of mind. Your most used appliances - heating and water heating - may be located in the basement. Keep these few simple tips top of mind to stay safe.

Heating systems should be checked regularly by a qualified professional

Caring for your furnace

Heating systems should be clean, properly vented and checked regularly by a qualified professional, including cleaning or replacing your furnace filter regularly and cleaning your chimney and flue.

Have a qualified professional install natural gas appliances to make sure they're properly connected.

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!

Set a safe water temperature

Water heaters should be set to operate according to the manufacturer’s instructions to avoid scalding.

Properly cap any unused natural gas lines.

Moving an appliance?

If you’re removing an appliance, you should hire a qualified professional to make sure the natural gas is turned off and the natural gas line is properly capped.

Be alert for carbon monoxide

Carbon monoxide (CO) is an odorless, tasteless, non-corrosive gas created when fuels burn incompletely. Know the symptoms of CO poisoning and ensure your home has properly installed CO detectors on every level of your property and in every room where someone sleeps.

Call 811 and a professional plumber to clear sewer lines safely.

Clogged sewer line? Call 811

Call 811 and hire a professional plumber to clear sewer lines safely. Your clog could be caused by a rare situation called a cross bore and can pose a safety risk.

Hire a qualified professional to properly vented adjusted for equipment

Check gas appliance venting

Have a qualified professional inspect your natural gas appliances for proper venting, that the exhaust and vent are in good repair and are not clogged or blocked.

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.

Avoid carbon monoxide poisoning

Never install a furnace where someone sleeps. Hire a qualified professional to ensure your equipment is properly vented and adjusted for an adequate supply of fresh air for safe and efficient combustion.

Flooding can damage natural gas lines and appliances,

Flooding hazard

Flooding can damage your equipment, appliances and lines causing a safety hazard. A qualified professional should check, clean, repair and test all equipment, appliances and lines, before service is restored.

White shirt and golden yellow jacket hanging on natural gas line in basement

Protect natural gas lines and appliances

Natural gas lines and appliances should never be tampered with, hung on, or used for any purpose other than their intended use.

Red Tags, What do they mean?

Red Tags are used to identify and communicate information about an unsafe condition that needs to be corrected as soon as possible. They are placed on natural gas appliances or internal gas piping by our service technicians.

Be alert for natural gas leaks

In-home methane detectors can provide an additional warning of a natural gas leak. They are available at most home improvement stores. For best results, methane detectors should be installed within 3-10 feet of natural gas equipment. Additionally, if gas piping enters your home below grade, a detector should be installed near the entry point.

Emergency Information

Have an emergency?