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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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Welcome
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    • Manage Account
      • Contact Info
      • Wallet & Payment methods
      • Add Account
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  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
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    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
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    • Renewable Energy Programs
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        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bedroom
      • Bathroom
      • Garage
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    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
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      • Paperless Billing
      • AutoPay
      • Budget Plan
      • CHOICE®
      • Standard Choice Offer
      • Transportation Service
      • Governmental Aggregation
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
      • Payment Plans
      • Shut Off and Reconnect Process
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      • Contribute to HeatShare
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      • Home Energy Saving Tips
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About Us

Improving the lives of more than 1.5 million customers across Ohio

We’re one of Ohio’s leading energy companies, with nearly 2,300 employees dedicated to providing customers with the services they need every day.

Headquartered in Columbus, we are the largest provider of natural gas service in the state. We’re one of the six energy delivery companies of NiSource, who together provide essential natural gas and electric service to nearly 4 million customers.

 

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Our Company
  • About Us
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We invest in the future

As part of our commitment to customers and communities, we’re investing millions each year to provide safe, reliable natural gas service by expanding our system and replacing aging facilities. We partner with diverse suppliers, and always keep safety, customer satisfaction and sustainability as our key priorities.

Read More

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Building strong teams

We’re proud to be named as one of the Best Places to Work by Columbus Business First, and a Top Workplace by the Cleveland Plain Dealer and Toledo Blade. Our parent company, NiSource, is the highest-ranked utility on the Forbes magazine list of America’s Best Large Employers.

Our shared goal is to build a welcoming workplace where everyone feels respected and connected, while creating a future where we will be a premier, innovative and trusted energy partner as our industry and customers’ preferences evolve. Join us and build a career you can point to with pride. 

Visit NiSource Careers

Giving back

We support our communities through charitable activities, civic leadership and economic development. Our vision is to improve the quality of life in the areas that we serve by supporting programs that keep us safe, provide food and shelter to those in need, promote economic growth and workforce development, and energy education. In addition, we offer programs such as WarmChoice and PIPP to help customers save.

Learn More

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Our leadership team

We are deeply committed to serving customers, working safely and supporting our local communities.

Meet our Leadership

Economic development

Supporting the future growth and development of our communities is vital and we are actively involved and leading economic development opportunities across the state.

Learn More

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A fully regulated energy provider

We’re regulated by the Public Utilities Commission of Ohio and state and federal agencies. These organizations approve rate schedules and terms that govern our operations. 

See Regulatory Information

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).