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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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      • Appliance Safety
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      • Carbon Monoxide
      • Proper Venting
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      • Flooding Safety
      • Winter Weather Safety
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Simple, secure ways to pay
Pay easily with a bank, card, PayPal, Venmo, or Amazon.
Explore Payment Options
Simple, secure ways to pay
Pay easily with a bank, card, PayPal, Venmo, or Amazon.
Explore Payment Options

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Promoted Content Inside of a Slideshow

  • Restoring Your Property
    RESTORING YOUR PROPERTY AFTER GAS LINE WORK
    Property Restoration

    It is our responsibility to repair or replace any portions of streets, sidewalks, driveways, yards, landscaping, etc. disrupted by our work. This will take some time, but we promise to put things back in order when we’re done. Our goal is to restore everything as close to its original condition as possible after our work is completed.

    Learn More
  • SPRING INTO OUR PAYMENT OPTIONS
    Payment Options Picked for You!

    Everyone has unique needs that’s why we provide a bouquet of online payment options to make paying your bill easy and convenient.

    Choose to make a one-time payment or automate your payment through your bank or sign up with our AutoPay program.

    Payment Options
  • Bank account, credit card, debit card, PayPal, Venmo or Amazon Pay.
    Need to make a payment? We have a variety of ways to pay.

    Its simple: Make a one-time payment as a guest OR Login to your account to make a payment, and if you don’t have an account, it’s simple to set up.

    Learn more!
  • FREE. EASY. PREDICTABLE.
    Enjoy predictable bills with our free Budget Plan

    This program allows you to pay about the same amount each month. You can enroll in the Budget Plan program at any time during the year. To make sure there are no surprises, we review your budget and, if needed, adjust your budget amount up or down. We’ll notify you on your bill if your budget amount changes. 

    Sign in to enroll
  • Moving? You have a million things to do.
    START, STOP, OR MOVE YOUR SERVICE ONLINE 24/7.

    - 24/7 Convenience
    - No more calls to make

    Sign in to start!
  • CAREER OPPORTUNITIES
    Join Our Talent Network

    We have exciting career opportunities, whether you’re new to the job market, looking to advance your career, or are a seasoned professional. NiSource offers fulfilling careers pathways for our operations and corporate employees. Interested in learning more about a career at NiSource, NIPSCO or Columbia Gas? Join our Talent Network!

    JOIN TODAY

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 Looking for Simple Ways to Manage your Bill? We’re Here for You! 

Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Enroll Online

Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Explore Budget Plan

Get billing and payment alerts

Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Enroll today

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Learn More

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).