Keeping you safe during COVID-19

The health and safety of our customers, communities and employees is our highest priority. We continue to monitor current events and want to keep you updated on the proactive steps we have been taking in response to the COVID-19 pandemic.

Our employees continue to operate to ensure all of our customers have safe, reliable natural gas service throughout this pandemic.

 

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Download our Digger Dog coloring activity sheets for your kids

Looking for activities to do with your children while you spend more time at home? Take the opportunity to teach them about natural gas safety and have some fun while you do it. Download and print these Digger Dog coloring activity sheets to learn how you and your family can take simple steps to keep you and your neighbors safe.

Download the Coloring Activity Pages

Digger Dog coloring activity sheets
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Helping businesses weather tough times

We know this is a very tough time to run a business and we want to help. 
We encourage any business (or residential customer) to contact us as soon as they think they may have trouble paying their bill. Our representatives will be happy to discuss your options, short and long term. Give us a call at 1-800-344-4077 or call your Columbia Gas representative.

Supporting organizations that provide essential, life-sustaining services

We are committed to supporting COVID-19 relief efforts across our 61 county service territory through local contributions from the NiSource Charitable Foundation in addition to a $275,000 contribution to local chapters of the American Red Cross in Ohio.

Learn More

Columbia Cares

Working safely in your neighborhood

Our employees will wear face coverings, with limited exceptions when necessary for safety, in accordance with state orders. We’re also limiting the work we do inside customers’ homes.

Protecting the safety of our customers, communities and employees is our top priority. We respectfully request when interacting with our employees that you also wear a face covering (if able) and maintain six feet of social distance. We’re all in this together.


Managing bills and payments

We know this could be a time of financial hardship. So, we've voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic. In addition, we're offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans, and we will suspend late payment charges until further notice.

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Other helpful information

Your payment options

We have a variety of socially distant payment options available for you during this time. You can call us, pay online, pay by mail and more.

See All Payment Options

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Woman adjusting thermostat at home

Managing energy use

With more people at home, utility bills could be higher next month. Don’t forget that there are a variety of energy efficiency tips that you can act on at home during the pandemic.

Get Our Tips


Suspending some energy efficiency programs

Nothing is more important to us than the safety of our customers, communities, employees and partners. Due to the coronavirus outbreak, we are suspending Home Energy Audits and the WarmChoice® program until further notice.

Existing Home Energy Audit appointments will be canceled and no new appointments will be taken for the time being. Rebate requests will be processed and our other energy efficiency programs continue to be offered; however, disruptions caused by COVID-19 may affect processing and shipping times as well as other operations. To receive a notification once our Home Energy Audit program resumes, please call our customer service staff at 1-877-644-6674 to be placed on our waitlist. We appreciate your patience and look forward to resuming Home Energy Audits at the appropriate time.

For WarmChoice®, existing appointments will be canceled and no new appointments will be taken for the time being. We appreciate your patience and look forward to resuming our program at the appropriate time.

Get energy efficiency tips

While some of our in-home energy efficiency programs are on hold, don’t forget that there are a variety of energy efficiency tips that you can act on at home during the pandemic.

See Home Energy Tips

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Scammers may try to target you

Scams related to the COVID-19 outbreak are on the rise. We will never call you directly to ask for account or payment information. We also never demand payment through a prepaid debit card.

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Other important safety information

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Report Gas Leaks

Learn how to detect natural gas and safely respond to the situation.

Learn How to Report

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Carbon Monoxide

We care about your safety, and it’s important for you to know the risks of carbon monoxide.

Learn More

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Call 811 Before You Dig

Big or small – begin your next home improvement project with a call to 811.

Read the Steps


These changes may inconvenience some customers, and we apologize in advance. We look forward to resuming normal operations when it is safe to do so.

Looking for the latest COVID-19 information? We recommend the CDC's website.


Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.