Billing & Payment Options

Billing & Payment Options

Assistance 2015-2016


Columbia Fuel Fund

A fund of last resort -  you must have exhausted all other available emergency assistance programs. The fund provides up to $250 per heating season for customers. A disconnection notice is not required.  To apply for these funds contact your local Community Action Agency.

HEAP - Home Energy Assistance Program

Provides a one-time assistance payment. Applications for the 2015-2016 Regular HEAP program will be accepted through May 31, 2016.  For more information or to apply, contact the local Community Action Agency or contact HEAP toll free at 1-800-282-0880.


Columbia’s fuel fund program combines contributions from our customers, employees, and shareholders with company donations to assist payment-troubled customers who have exhausted other forms of financial help or who have special hardships. To apply for HeatShare, contact your local chapter of The Salvation Army.

Winter Crisis Program - Formerly known as Emergency HEAP

Provides assistance once per heating season to eligible households that are disconnected or threatened with disconnection.  Must sign up for the Percentage of Income Payment Plan (PIPP) or another payment plan in order to receive emergency benefits.  Emergency HEAP can also help pay for heating system repairs in certain cases. Applications will be accepted November 2 through March 31.  Applications must be completed at your local Community Action Agency.


Columbia Gas offers an energy inspection and weatherization program for qualifying customers. WarmChoice services are provided at no cost and can reduce customer bills by an average of 30 percent. And all customers are left with safe gas heating equipment and a more comfortable home. For information you can access WarmChoice®  on this site or contact the statewide referral service at 1-800-952-3037 to be directed to your local provider.

PIPP Plus - Percentage of Income Payment Plan Plus

If your total household income is at or less than 150 percent of federal poverty guidelines, you might be eligible to pay just six percent of your monthly household income or a minimum of $10 for your natural gas bill year-round. The plan includes an arrearage crediting program when a PIPP Plus Household pays the monthly PIPP Plus payment on time and in full.  Some of your old debt and the rest of that month's bill will go away in the form of a credit on your utility account. Enroll through your local Community Action Agency.

Community Action Agencies:
For a list of local Community Action Agencies and their contact information
call Columbia Gas at 1-800-344-4077 or HEAP at 1-800-282-0880.

No Income Eligibility Requirement

Payment Plans

Columbia Gas makes every attempt to assist customers who are having difficulty paying their gas bills. Customers should contact us immediately at 1-800-344-4077 to make special arrangements.

Budget Payment Plan

Spreads the cost of winter heating more evenly over the year. It won’t reduce your overall cost of home heating, but it can help to avoid peak winter bills so you can plan household expenses more conveniently. For information, call Columbia Gas at 1-800-344-4077.

Home Performance Solutions

Open to all Columbia Gas residential heating customers, this program offers discounted home energy audits and generous rebates on cost-effective energy-efficiency improvements, including air sealing, attic and wall insulation and replacement high-efficiency gas furnaces. The rebates can reduce the cost of the energy-efficiency improvements by hundreds or thousands of dollars, and the improvements can reduce a home’s annual energy usage by 30% or more. Call 1-877-644-6674 for details.

Restoring Service

In order to have service restored, areas in and around the appliances must provide a safe and healthy working environment for Columbia Gas representatives. We also request that you know the location of your natural gas meter and all natural gas appliances that require attention as well as appropriate access arrangements.