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                  Emergency Information

                  1-800-344-4077

                  Have an emergency?

                  If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


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                  • Safety
                    • Natural Gas Safety
                      • How to Recognize a Gas Leak
                      • Contact 811 Before You Dig
                      • Gas Line Responsibilities
                      • Encroachment Awareness
                      • Automatic Shut-Off Devices
                      • Locating Gas Lines
                      • Sewer Line Safety
                      • Pipeline Integrity Management Plan
                      • Advanced Leak Detection
                    • Home Safety
                      • Appliance Safety
                        • Safe Appliance Installation
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                      • Carbon Monoxide
                      • Proper Venting
                      • Impostors and Scams
                      • Find a Contractor
                      • Digger’s Dog House
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                      • Flooding Safety
                      • Winter Weather Safety
                    • Know Your Home
                      • Exterior
                      • Basement
                      • Kitchen
                      • Living Room
                      • Laundry
                      • Bedroom
                      • Bathroom
                      • Garage
                      • Office
                    • Excavators
                  • Bills & Payments
                    • Pay My Bill
                    • Payment Options
                      • Find a Payment Location
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                      • AutoPay
                      • Budget Plan
                      • CHOICE®
                      • Standard Choice Offer
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                      • Governmental Aggregation
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                      • Income-Eligible Assistance Programs
                        • Energy Assistance Resource Center
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                      • Shut Off and Reconnect Process
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                  Economic Development

                  Energy to help your business grow

                  Partner with us

                  We’re here to help you grow your business. We’ll provide you with a large network of resources, including community partners and government agencies, to support your company’s next project. We’re invested in your project because we’re invested in the communities we serve.

                  Where we serve

                  Headquartered in Columbus, we deliver clean, affordable and efficient natural gas to approximately 1.5 million customers. We would love to serve you for your new project.

                  Find Certified Sites

                  Ohio Service Territory Map
                  Partner with Us
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                  Fuel your company with natural gas

                  Your business could benefit from using natural gas over other energy options. Find out how natural gas aligns with your budget and values.


                  Recent economic development successes

                  Borgers
                  BrewDog
                  Sofidel
                  Nucor
                  ACE Hardware Logo
                  Comtex Logo
                  CertainTeed Logo
                  Amazon Logo
                  Medline Logo

                  Available incentive programs

                  Make sure you’re not missing out on state or local economic development incentives. We can connect you with strong community partners, so you can both reap the benefits.

                  Our programs

                  We also offer programs to support and incentivize development in the communities we serve.

                  Leveraging Energy to Advance Development (LEAD) Program

                  Our LEAD program provides your projects and expansions with financial support to help balance out energy access and the cost of improvements. We've provided $2.5 million in assistance through LEAD. Contact us to learn more.

                  SiteOhio Authenticated

                  We provide the natural gas infrastructure and capacity to ensure authenticated properties are project ready. Contact us to learn more about our certified sites.


                  Economic development in our service territory

                  Growth is happening across Ohio. Stay in the loop about development in the area and hear from companies who are starting a new journey.

                  Our partners

                  We work with local, state and regional economic development organizations to attract businesses to our service territory. Our partners include:

                  JobsOhio
                  Columbus 2020
                  Appalachian Partnership for Economic Growth
                  Dayton Development Coalition
                  Team NEO
                  RGP Northwest Ohio

                  Contact our team

                  Cole Massie
                  Economic Development Manager
                  wmassie@nisource.com


                  Frequently asked questions

                  How do I apply for incentive programs?

                  Please contact us using our contact information listed above.

                  Was this helpful?

                  Is my project in your service territory?

                  Check out our map above to find out if your project is in the area we serve. The map is intended to provide a quick view of our service territory, which means we may not have service available in all locations within the highlighted area.

                  Was this helpful?

                  How quickly can I get service for my expansion or relocation project?

                  Every location is different. We’ll need to understand your business needs to compile an accurate timeline and cost estimate. Contact us to get started.

                  Was this helpful?
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