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                  Emergency Information

                  1-800-344-4077

                  Have an emergency?

                  If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


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                      • Calculate Your Savings
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                    • Renewable Energy Programs
                      • RNG for Producers
                        • Renewable Natural Gas Application
                  • Safety
                    • Natural Gas Safety
                      • How to Recognize a Gas Leak
                      • Contact 811 Before You Dig
                      • Gas Line Responsibilities
                      • Encroachment Awareness
                      • Automatic Shut-Off Devices
                      • Locating Gas Lines
                      • Sewer Line Safety
                      • Pipeline Integrity Management Plan
                      • Advanced Leak Detection
                    • Home Safety
                      • Appliance Safety
                        • Safe Appliance Installation
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                      • Carbon Monoxide
                      • Proper Venting
                      • Impostors and Scams
                      • Find a Contractor
                      • Digger’s Dog House
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                      • Flooding Safety
                      • Winter Weather Safety
                    • Know Your Home
                      • Exterior
                      • Basement
                      • Kitchen
                      • Living Room
                      • Laundry
                      • Bedroom
                      • Bathroom
                      • Garage
                      • Office
                    • Excavators
                  • Bills & Payments
                    • Pay My Bill
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                      • Find a Payment Location
                    • Billing Programs
                      • Paperless Billing
                      • AutoPay
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                      • CHOICE®
                      • Standard Choice Offer
                      • Transportation Service
                      • Governmental Aggregation
                    • Financial Support
                      • Income-Eligible Assistance Programs
                        • Energy Assistance Resource Center
                        • Eligibility Calculator
                      • Payment Plans
                      • Shut Off and Reconnect Process
                      • Give the Gift of Energy
                      • Contribute to HeatShare
                    • Understanding Your Bill
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                      • Home Energy Saving Tips
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                      • Heating Cost Calculator
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                  Chat with Us

                  Get the answers you need now with Chat


                  chatbot iconChatbot
                  Save time with Chatbot, your Virtual Assistant
                  To begin chatting, click the blue chat icon bubble with three dots in the lower right-hand portion of our webpage. In the mobile app, click "Chat with us" under the Contact & Support menu. Our Virtual Assistant can get answers to your most simple questions and point you in the right direction on our website to complete a transaction or for more information. Keep reading to see what chatbot can do!

                  What can Chat do for you?

                  Connect with Us 24/7

                  Using our chat begins with chatbot, your personal virtual assistant that can answer many of our customers' most common questions.

                   

                  RESET YOUR PASSWORD
                  Quickly reset your password without hunting around in your account settings.

                   

                  VIEW YOUR ACCOUNT BALANCE
                  Find out what your account balance is with just a few clicks.

                   

                  View Your Payment Status

                  Not sure if you made a payment already? Chatbot can quickly let you know where you stand.

                   

                  FIND YOUR ACCOUNT NUMBER

                  Have you lost your account number? Chatbot can easily help you find it.

                   

                  Chatbot on mobile phone

                  Little to No Wait Time
                  Chatbot is always available and can answer our customer's most commonly asked questions 24/7. You may experience a short wait to chat with an agent during live chat hours.

                   

                  EASY TO FIND
                  You can start a chat in the lower right-hand portion of your screen on any computer or device. Just click on the speech bubble with the three dots to start your chat. In the mobile app, click "Chat with us" under the Contact & Support menu. 

                   

                  Other Ways to Manage Your Account

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                  Take charge >
                   
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                  Functionality to-go >
                   
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                  Answers, automated >
                   
                   

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                  Customer Service Representative on Chat

                  Frequently Asked Questions

                  How can I start a chat?

                  To start a chat on the website, click on the blue speech bubble with three dots in the lower right-hand portion of any webpage on our site.

                  To start a chat on our mobile app, you must log in, then click "Chat with us" under the Contact & Support menu. 


                  Was this helpful?

                  What types of questions can the automated chatbot answer?

                  The bots have been designed to answer the basic questions and inquiries of customers such as, but not limited to:

                  • Account Balance Inquiry
                  • Different Ways to Pay their Bill
                  • Understanding Bill Charges
                  • Financial Support

                  Was this helpful?

                  Do I have to be logged in to use chat?

                  You do not have to be logged in to use chat on our website although some questions cannot be answered until you log in or authenticate yourself using JITA (just in time authentication). When needed, the virtual assistant will direct you to log in.

                  To access chat on our Mobile App, you must log in to use our chat feature.



                  Was this helpful?

                  What area(s) of the site will chatbot direct me to?

                  Our chatbot has been designed to direct customers to the right place on our websites to do things such as, but not limited to:

                  • Paying their Bill
                  • Enrolling in Programs (paperless, autopay, budget plan, alerts etc.)
                  • Seeking Financial Assistance
                  • Managing Account & Profile

                  Was this helpful?

                  How do I end my chat?

                  Click the "X" in the upper right-hand part of the chat window, then click the "Confirm End Chat" button.

                  Was this helpful?

                  Simple. Convenient. Secure. 

                  Download the Columbia Gas mobile app today!

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