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  • COVID-19 support
    Flexible payment options for residential and commercial customers

    We're offering residential and commercial customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans. You can enroll in these self-service options online.

    Review Payment Plans
Woman on phone texting

Access income-eligible resources

You may be eligible for additional support. Find out more about your options through your local community action agency, HeatShare or 211.

Access Resources

Woman adjusting thermostat at home

Save money on your energy bill

With more people at home, utility bills could be higher next month. Don’t forget that there are a variety of energy efficiency tips that you can act on at home during the pandemic.

Get Our Tips

Dad and daughter playing

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Sign In to Enroll Today


Working safely in your neighborhood

We know you rely on us to deliver safe and reliable energy to your home or business each day. Here are some of the things our employees and contractors do to protect you if we need to work inside your home:

  • Assess their health daily.
  • Wear a face covering in accordance with state orders.
  • Maintain at least six feet of social distance during their work.
  • Use additional protective gear when needed.
  • Clean work surfaces.

Protecting the safety of our customers, communities and employees is our top priority. We respectfully request when interacting with our employees that you also wear a face covering (if able) and maintain six feet of social distance.

Helping businesses weather tough times

We know this is a very tough time to run a business and we want to help. 
We encourage any business (or residential customer) to contact us as soon as they think they may have trouble paying their bill. Our representatives will be happy to discuss your options, short and long term. Give us a call at 1-800-344-4077 or call your Columbia Gas representative.

Baker business owners at work
Digger Dog coloring activity sheets

Download our Digger Dog coloring activity sheets for your kids

Looking for activities to do with your children while you spend more time at home? Take the opportunity to teach them about natural gas safety and have some fun while you do it. Download and print these Digger Dog coloring activity sheets to learn how you and your family can take simple steps to keep you and your neighbors safe.

Download the Coloring Activity Pages

Supporting our community

We are committed to supporting COVID-19 relief efforts across our 61 county service territory through local contributions from the NiSource Charitable Foundation in addition to a $275,000 contribution to local chapters of the American Red Cross in Ohio.

Learn More

Columbia Cares

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.