Contact Us

Contact Us

Contact Us

Gas Emergency Service 24-hour response
If you smell gas, have a gas leak, carbon monoxide symptoms
or have some other emergency situation, go outside and call our
emergency number and then 911.

1-800-344-4077 (then 911)

General Customer Service
Have billing, payment, or service question? Self-service functions
are available 24/7 by using our automated phone system. To speak
with a Customer Service Representative, call us
Monday - Friday, 7:00 a.m. to 7:00 p.m. or Saturday, 8a.m. to 12p.m.




Establishing New Gas Services
Need new natural gas service line or a new meter?


Energy Theft Hotline
All calls are confidential


For emergency service, you can reach us by TDD/TTY
24 hours a day, any day of the year.

711 (National relay)


1-800-877-8973 (Sprint relay)

1-800-750-0750 (Ohio relay)
Payment Mailing Address
Columbia Gas of Ohio
P.O. Box 742510
Cincinnati, OH 45274-2510

Customer service questions and other general business correspondence
may be sent to:
Columbia Gas of Ohio
P.O. Box 2318
Columbus, OH 43216-2318

Legal notices and related correspondence should be sent to:
CSC-Lawyers Incorporating Service
50 West Broad Street, Suite 1800
Columbus, OH 43215

Media Relations