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We want to hear from you. Below are all the ways you can get in touch with us.

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Get answers to frequently asked questions about your online account, bills, payments, energy savings and more.

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Call us

Customer Service and Gas Emergencies:
1-800-344-4077

TDD/TTY

National Relay: 711
Sprint Relay: 1-800-877-8973
Ohio Relay: 1-800-750-0750

Email us

Use our online form to send us a question or comment. We'll respond to your message during business hours.

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Mail us

For payments

Columbia Gas of Ohio
P.O. Box 742510
Cincinnati, OH 45274-2510

For other correspondence

Columbia Gas of Ohio
P.O. Box 2318
Columbus, OH 43216-2318

For bankruptcy notices

Columbia Gas of Ohio
Revenue Recovery
P.O. Box 117
Columbus, OH 43216


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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.