Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To Report a Carbon Monoxide
or Gas Emergency:

  • Leave the area immediately
  • From a safe place, call 911 and then call us at 1-800-344-4077


  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.


Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-344-4077. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-344-4077 to find out if we serve your address. We can also help transfer an existing gas account into your name.


To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 9016, Endicott, NY 13761-9016.

Why All the Construction?

We're replacing our lines to improve safety and service

Learn More

Not Sure? Ask for ID

Our employees & contractors will be happy to show you their badge

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Headline News


We’re responding to an odor in the Columbus area

So far, we have not found any evidence that natural gas is responsible for the odor.

We’re responding to an odor in the Columbus area

Suspicious call? Protect yourself

Callers claiming to be Columbia Gas of Ohio are contacting customers with a pre-recorded message

Suspicious call? Protect yourself

Video explains our GPS work

Our GPS crews are methodically working their way through neighborhoods around Ohio, gathering information to help us keep you safe

Video explains our GPS work

More Headline News