Be Safe

With bitter temperatures on the horizon, it’s important to be prepared for prolonged periods of freezing temperatures. Take the following steps to stay safe this winter season.

  • Check carbon monoxide detectors and replace batteries regularly.
  • Do: Use heaters on a hard, level surface away from flammables. Don’t: Use stoves, ovens or grills for heat.
  • Clear your meter of snow and ice and areas around heating equipment vents. Make sure to use a broom.

Remember that if you smell natural gas at any time, you should stop what you are doing, leave the area immediately and call 911 and Columbia Gas at 1-800-344-4077.

Be Smart

Payment assistance is available for those who need it. If you find yourself getting behind, call Columbia Gas at 1-800-344-4077 to find a solution that works best for you. Here are some of the programs available to help manage your winter costs.

  • Payment Plans - Plans to help make your home energy costs more manageable.
  • Winter Reconnect Order - A program to have your service restored or maintained with a payment of $175 plus a reconnection fee.
  • Winter Crisis Program - Energy assistance available through your local community action agency.
  • HeatShare - Energy assistance available through your local community action agency.
  • WarmChoice® -  Free home weatherization program for income-eligible Columbia Gas customers.

Be Efficient

Columbia Gas offers a variety of energy efficiency programs for all income levels, including a home energy audit. More information on these programs is available at

  • When you’re not home, drop your thermostat to 55 degrees. This can cut as much as 8-10% from the amount of energy used to heat your home.
  • Caulk and weather-strip around drafty doors and windows.
  • Set your water heater temperature down to 120 degrees.
  • Replace appliances with models that carry the ENERGY STAR® label.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077.