Columbus, OH – Columbia Gas of Ohio is proud to have been named a 2024 Utility Customer Champion – Residential by Escalent based on its findings in the Utility Trusted Brand & Customer Engagement Residential study.
Columbia is one of just 47 utilities recognized for this award. The study tracked 142 gas, electric and combined utilities for brand and customer experience opportunities and trends in the industry. Columbia received an Engaged Customer Relationship score of 728.
Escalent reports that in 2024, brand trust had the biggest impact on brands’ Engaged Customer Relationship score. However, Customer Champions like Columbia outperformed the industry average in key attributes including company reputation, investing in infrastructure safety and reliability, and increased benefits awareness among customers.
Columbia thanks our customers for the trust they put in us for delivering natural gas safely and reliably. We strive every day to be a trusted energy partner to our customers both residential and commercial. Our goal is to ensure that our customers can heat their homes, feed their families and operate their businesses using natural gas. Whether working in our customers’ neighborhoods on important pipeline replacement projects or volunteering in their communities, Columbia team members work every day to listen to our customers and illustrate that Columbia Cares.
The 2024 Utility Customer Champion award from Escalent indicates that our customers are engaged, and Columbia aims to continue building the relationship with our customers to ensure the safe, reliable delivery of natural gas as well as to understand our customers’ needs.
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About Columbia Gas of Ohio
Columbia Gas of Ohio delivers clean, dependable and efficient natural gas to approximately 1.5 million customers across the state. With headquarters in Columbus, it is the largest natural gas utility in Ohio. Columbia Gas of Ohio is one of six regulated utility companies of NiSource (NYSE: NI), one of the largest fully-regulated utility companies in the United States. NiSource employees are focused on our mission to deliver safe, reliable energy that drives value to our customers, and guided by our vision to be an innovative and trusted energy partner. More information about Columbia Gas of Ohio and NiSource, including its goal of achieving net zero greenhouse gas emissions from its operations by 2040, is available at www.ColumbiaGasOhio.com and www.NiSource.com.
