COLUMBUS, OH – In observance of National Safe Digging Month this April, Columbia Gas of Ohio, Inc. (“Columbia Gas”) is reminding homeowners and professionals to contact OHIO811 before starting any outdoor digging projects. A recent national survey found that more than 27 million homeowners planning do-it-yourself digging and excavation projects will not call 811, which puts themselves, their neighbors and essential utility services at risk.
Digging without knowing the location of underground utilities can lead to serious injuries, service outages and expensive repairs. Accidentally striking gas, electric, communications, water or sewer lines can cause significant disruptions to homes and businesses. A free 811 request is available online at www.oups.org or by calling OHIO811. Your dig request ensures that underground utility lines are properly marked before digging, preventing accidents and keeping communities safe.
“Failing to contact 811 before digging puts homeowners and their neighbors at risk of injury and utility service interruptions,” said Robert Heidorn, President & Chief Operating Officer, Columbia Gas of Ohio. “We found that the top reason that more than 27 million homeowners don’t plan to notify utility companies before digging is that they believe their project is too shallow to merit an 811 request. That’s just not the case – you must contact 811 for every dig, every time.”
Even common do-it-yourself projects – such as planting a garden, installing a mailbox or setting up a fence – can pose risks, as many utilities are buried just inches below the surface.
Safe Digging Steps for Homeowners
To prevent utility damage and ensure safety, Columbia Gas urges homeowners to follow these key steps before starting any digging project:
- Notify OHIO811 at least two business days before the start of the digging project or excavation regardless of the project size or depth.
- Plan ahead – submit a free 811 request early in the week for weekend projects, ensuring enough time for marking.
- Confirm all utility lines are marked before beginning work.
- Adjust project plans if necessary – consider relocating projects if they are too close to marked utility lines.
- Verify 811 contact with hired contractors – ensure they have requested utility markings before any work begins.
- Learn more at www.oups.org.
How OHIO811 Works
Everyone who contacts 811 before digging is connected to a local 811 center, which communicates the request to utility companies in the area. Professional locators will then visit the site and mark the approximate location of underground utilities using color-coded paint or flags. Once the area is marked, it is safe to begin digging while carefully avoiding the designated lines.
“Making a free 811 request before digging is a simple step that can prevent dangerous and costly mistakes,” added Heidorn. “By spreading awareness and encouraging responsible digging practices, we can keep communities safe and prevent unnecessary utility disruptions.”
For more information on safe digging and the OHIO811 process, visit www.oups.com.
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About Columbia Gas of Ohio
Columbia Gas of Ohio delivers clean, dependable and efficient natural gas to approximately 1.5 million customers across the state. With headquarters in Columbus, it is the largest natural gas utility in Ohio. Columbia Gas of Ohio is one of six regulated utility companies of NiSource (NYSE: NI), one of the largest fully-regulated utility companies in the United States. NiSource employees are focused on our mission to deliver safe, reliable energy that drives value to our customers, and guided by our vision to be an innovative and trusted energy partner. More information about Columbia Gas of Ohio and NiSource, including its goal of achieving net zero greenhouse gas emissions from its operations by 2040, is available at www.ColumbiaGasOhio.com and www.NiSource.com.
About Common Ground Alliance
CGA is a member-driven association of nearly 4,000 damage prevention professionals spanning every facet of the underground utility industry. Established in 2000, CGA is committed to saving lives and preventing damage to North American underground infrastructure by promoting effective damage prevention practices. CGA has established itself as the preeminent source of damage prevention data and information in an effort to reduce damages to underground facilities in North America through shared responsibility among all stakeholders. For more information, visit CGA on the web at http://www.commongroundalliance.com.
About the survey
Online survey among 616 US Homeowners, aged 18+ fielded between Feb.14-15, 2025. The survey was conducted by SurveyMonkey Audience on behalf of CGA. The margin of error based on a 95% confidence level is +/- 3.95%.
