(Columbus, OH) – The Public Utilities Commission of Ohio (PUCO) has issued the 2025-26 Special Reconnect Order (SRO). Beginning Oct. 13 through April 15, 2026, Columbia Gas of Ohio customers can reconnect service or avoid disconnection for the winter heating season for $175 plus a reconnection fee if applicable. If service has already been disconnected, the SRO requires an additional reconnection fee of up to $36.
Customers who take advantage of the SRO program must establish a payment plan for their outstanding balance.
Assistance
We understand that customers may have trouble paying their bills, and Columbia wants customers to know that assistance is available to those who need it. For more information on the Special Reconnect Order or available payment plans, call Columbia Gas at 1-800-344-4077.
- Payment Plans: Plans to help make your home energy costs more manageable.
- Winter Crisis Program: Energy assistance available through your local community action agency.
- HeatShare: Energy assistance available through your local Salvation Army chapter.
- WarmChoice®: Free home weatherization program for income-eligible Columbia Gas customers.
Efficiency
Make your home more energy efficient and reduce your energy costs with our no-cost energy efficiency program. Eligible customers can take advantage of WarmChoice®, which offers:
- A comprehensive home energy inspection, including safety checks of natural gas appliances.
- Energy efficiency upgrades such as insulation, air sealing, and repair or replacement of natural gas appliances.
These free improvements are designed to increase energy efficiency and reduce energy costs.
To find a program near you and explore additional ways to save, visit www.columbiagasohio.com/ways-to-save.
- During cold months, set your thermostat to 65° and consider setting it lower when you’re not at home.
- Caulk all the cracks in your home, including around windows, doors and any pipes leading from outside.
- Install a programmable or smart thermostat to save energy when you’re away.
Stay Safe
It’s important to be safe throughout the winter heating season and year-round. Check your carbon monoxide detectors regularly and replace batteries when needed. Don’t use stoves, ovens or grills to heat your home and keep flammables away from heaters. Use a broom to gently clear snow and ice around vents and your meter.
Remember, if you believe you smell natural gas, you should stop what you are doing, leave the area immediately and call us at 1-800-344-4077.
