Columbus, OH – The Public Utilities Commission of Ohio (PUCO) has issued the 2023-24 Special Reconnect Order (SRO). Beginning October 16 through April 15, 2024, Columbia Gas of Ohio customers can reconnect service or avoid disconnection during the winter heating season for just $175, plus a $36 reconnection fee if service has already been disconnected.
Customers who take advantage of the SRO program must establish a payment plan for their outstanding balance.
Assistance
We understand that customers may have trouble paying their bills, and Columbia wants customers to know that payment assistance is available to those who need it. For more information on the Special Reconnect Order or available payment plans, call Columbia Gas at 1-800-344-4077.
- Payment Plans: Plans to help make your home energy costs more manageable.
- Special Reconnect Order: A program to have your service restored or maintained with a payment of $175 plus a reconnection fee.
- Winter Crisis Program: Energy assistance is available through your local community action agency.
- HeatShare: Energy assistance is available through your local community action agency.
- WarmChoice: Free home weatherization program for income-eligible Columbia Gas customers.
Efficiency
With our energy efficiency program and tips, you can lower your bill and save energy while making your home more energy efficient. Customers who qualify for WarmChoice gain access to a home energy inspection with safety checks on natural gas appliances. Energy efficiency upgrades may include insulation, air sealing and natural gas appliance repairs to maximize efficiency and minimize costs. Visit www.columbiagasohio.com/ways-to-save for additional ways to save.
- Change furnace filters often throughout the year, as dirty filters block the flow of air.
- Keep return heating air ducts clean. Dust and lint can keep a room from getting enough heat and make the heater work harder
- During cold months, set your thermostat to 65° and consider dropping it to 55° when you’re not at home.
Stay Safe
It’s important to be safe throughout the winter heating season and year-round. Check your smoke and carbon monoxide detectors regularly and replace batteries when needed. Don’t use stoves, ovens or grills for heat and keep any flammables away from heaters. Use a broom to clear snow and ice around vents and your meter.
Remember, if you believe you smell natural gas, you should stop what you are doing, leave the area immediately and call us at 1-800-344-4077.
About Columbia Gas of Ohio
Columbia Gas of Ohio delivers clean, affordable and efficient natural gas to approximately 1.4 million customers across the state. With headquarters in Columbus, Ohio, it is the largest natural gas utility in Ohio and one of NiSource’s six regulated utility companies. NiSource (NYSE: NI) is one of the largest fully-regulated utility companies in the United States, serving approximately 3.2 million natural gas customers and 500,000 electric customers across six states through its local Columbia Gas and NIPSCO brands. More information about Columbia Gas of Ohio and NiSource is available at www.ColumbiaGasOhio.com and www.nisource.com.
