Stay Safe

Stay Safe

If you Smell natural gas, Tell 911 and Columbia GasDetect Natural Gas

Smell and Tell

If you smell a rotten-egg-like odor, you may have a gas leak. Trust your nose and follow these ground rules to keep you and your family safe.

  • Inside: Get out immediately.
  • Outside: Turn off and abandon any motorized equipment you might be using. Leave the area quickly.
  • From a safe location, away from the building, call 911 and Columbia Gas of Ohio at 1-800-344-4077.
  • Wait for our service crew to arrive.
  • Don't light a match or candle, or operate anything that could cause a spark, including cell phones, lights, appliances, flashlights, power tools, etc. Don't open the windows and doors in an attempt to ventilate.

See and Hear

Even if you can’t detect a natural gas smell with your nose you may see or hear signs of a gas leak. Immediately follow the steps above to stay safe.

  • A damaged connection to a gas appliance
  • Dirt or water being blown into the air
  • Bubbles in water over or near a gas line
  • Dead or dying vegetation (in an otherwise moist area) over or near a gas line
  • A fire or explosion near a pipeline
  • Exposed pipeline after an earthquake, fire, flood or other disaster
  • An unusual sound, such as a hissing, whistling, or roaring sound near a gas line or appliance