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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
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      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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Income-Eligible Weatherization

You may qualify for free home energy efficiency upgrades with WarmChoice®

Let us help you save energy and money

Available to qualified customers, this year-round service includes a home energy inspection with safety checks on natural gas appliances. Energy efficiency upgrades may also include attic and wall insulation, air sealing, and repair or replacement of natural gas appliances – all at no cost to you.

What does no-cost weatherization include?


Qualified customers may receive the following:

  • Attic and wall insulation
  • Air sealing
  • Natural gas furnace repair or replacement
  • Natural gas water heater repair or replacement

“Kudos to everyone. You have made my retirement life much better and even affordable”
Nancy S.
WarmChoice® Program Participant

Are you eligible for no-cost weatherization?

If you are a customer whose income is up to 200 percent of the Federal Poverty Guidelines, you may be eligible.

Not sure if you're eligible or not? Use our calculator.

2025 WarmChoice® Income Guidelines

Size of HouseholdIncome
1up to $31,300
2up to $42,300
3up to $53,300
4up to $64,300
5up to $75,300
6up to $86,300
7up to $97,300
8up to $108,300

For families/households with more than 8 persons add $11,000 for each additional person.  

Start saving today!

Contact the WarmChoice® provider in your county listed below.

Mid-Ohio Regional Planning Commission (MORPC)

Franklin County

Visit MORPC | Call 1-614-621-1171

NeighborWorks Toledo Region® (NWTR) 

Lucas County

Visit NWTR | Call 1-419-691-2900


Corporation for Ohio Appalachian Development (COAD)

Ashland, Athens, Belmont, Carroll, Columbiana, Coshocton, Gallia, Guernsey, Harrison, Hocking, Holmes, Jackson, Jefferson, Knox, Lawrence, Meigs, Mahoning, Medina, Monroe, Morgan, Muskingum, Noble, Perry, Ross, Scioto, Stark, Tuscarawas, Vinton, Washington and Wayne Counties

Visit COAD | Call 1-800-807-9781

Great Lakes Community Action Partnership (GLCAP) 

Champaign, Clark, Crawford, Cuyahoga, Delaware, Erie, Fairfield, Hancock, Hardin, Huron, Licking, Logan, Lorain, Madison, Marion, Morrow, Ottawa, Pickaway, Richland, Sandusky, Seneca, Union, Wood, and Wyandot Counties 

Visit GLCAP| Call 1-800-775-9767

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).