Have you met NINA?

When you call Columbia Gas of Ohio, you will experience our virtual phone assistant, NINA. Just ask NINA a question and she will find solutions for you! You can complete several transactions without ever waiting to speak to a live Customer Care Agent.

Thanks to feedback from customers like you, we are enhancing your call experience! Our goal is to give you a smoother, more personalized call experience, saving you time while ensuring you get the help you need!

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7 a.m. to 7 p.m.

Introducing NINA - Your Virtual Home Assistant - Columbia Gas of Ohio

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In February 2025, Columbia Gas will introduce you to the newest member of our customer service team. Her name is NINA, your Natural Interactive Network Assistant.

Nina is a virtual phone assistant that will guide your phone experience with us. She offers many benefits, including faster response time, more efficient routing of your call, a new range of self-service options and shorter wait times.

NINA has been trained to help you complete transactions like Reporting an Emergency, Making a Payment, or Getting your Account Details. She can help you enroll in Payment Plans, explore warranty service options, and update your Contact Information. We have a customer on the line right now! Let’s show you how NINA works!

Hi, I’m NINA your virtual assistant. How may I help you today?
Hi, I would like to make a payment on your account.

Ok, Lets proceed with identifying your account. First, I will need the number on the account.

Zero, One, Two, Three, Four, Five, Six, Seven, Eight, Nine

I found the account. For security purposes please say or enter the last four digits of the account holder’s social security number.

Uh… One, Two, Three, Four.

Thanks! You have a balance due of $65.30. May I submit $65.30?

Yep, That sounds good.

Thanks! Your payment confirmation number is 756478994.

She did great! We are excited to have her on our team. Give us a call and talk with NINA today or visit ColumbiaGasOhio.com/NINA to learn more about her.

NINA IVR Phase 2

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Hi! NINA here, your favorite Virtual Phone Assistant. Thanks to feedback from customers like you, I'm getting upgrades! Here is what I can do now. Start, stop or move your service with us. Check or manage your order status. Enroll in programs like Budget Billing or Payment Arrangements. Talk & Text while talking with me, I can text you important links. Visit ColumbiagasOhio.com/NINA to learn more about me.

How will NINA help you?

Faster response times

More efficient call routing

New self-service options

24/7 availability

NINA is getting upgrades

We are training her on other processes each day. Right now, she can help you:

Talk and Text

Stop, Start or Move Service

Reschedule Service

Check Order Status

Update Contact Info

Enroll in Budget Plan

Before you call
Be prepared with the following:

Phone on the account OR the account number
Account holder last 4 of social (or last 4 of tax ID, if non-residential)
Street address number

Frequently Asked Questions

NINA-5A-Can I make a partial payment?

Jan 15, 2025, 12:49 PM

Display Question : Can I make a partial payment?

Date Answered : Dec 19, 2024, 23:00 PM

Helpful count : 117

Not helpful count : 96

Sticky :

Yes, you can pay your full payment due through the IVR. You can also make a partial payment or provide the exact amount you wish to pay through the IVR using our third-party payment processor, Paymentus.

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