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About Us

We’re responding to an odor in the Columbus area

Thursday, July 27, 2017

Along with local fire departments, we are receiving calls about an odor in the Columbus area. So far, we have not found any evidence that natural gas is responsible for the odor.

Natural gas has a sharp and distinctive odor, often described as “rotten eggs.” The odor includes sulfur, the same compound that produces an odor after a match is struck.

Customers who aren’t sure what natural gas smells like can call us to request that a “scratch and sniff” card be mailed to them. We send scratch and sniff cards to all customers each year.

In addition to smelling an odor, you may see or hear indications of a natural gas leak. They may include a damaged connection to a gas appliance, dirt or water being blown into the air, bubbles in water over or near a gas line, and a hissing, whistling, or roaring sound near a gas line or appliance.

Anyone who believes they smell natural gas should leave the area, go a safe place, and then call 911 and Columbia Gas at 1-800-344-4077. Our crews are responding to each call, investigating to determine if natural gas is present.

We appreciate the tireless work of firefighters in responding to the many calls received. 

Learn more about natural gas safety.