About Us

About Us

Suspicious calls reported

Friday, May 19, 2017

We've received a number of reports over the past 48 hours that a person – or group of people – is targeting our customers with possible scams via phone. We’re reminding you to protect yourself and your property against impostors.

In the latest incidents, customers receive calls or messages asking for their area code and phone number, or the customer is told they are eligible for a discount or methods of saving on their utility bill. 

Your safety and security are important to us. Here are a few ways to protect yourself against impostors, scams and identity thieves:

  • In the scenarios, the callers were attempting to gather personal information. Never give personal information, including Social Security numbers and banking information, to unconfirmed sources.
  • We never ask for pre-paid debit cards as payment. 
  • We only ask for a Social Security number when a customer is applying for new service. 
  • All of our employees and authorized contractors carry photo identification badges. Most of our employees and contractors drive vehicles that are clearly marked. Ask to see the individual's ID badge before allowing them access to your home or business.
  • Our employees do not collect cash payments. Nor do they deliver cash refunds or rebates to customers at home. All account transactions are handled electronically or through the mail.

If you believe you have been the victim of a scam, contact law enforcement, as well as your bank or credit card company if applicable.

Concerned about suspicious account activity or unsure about the legitimacy of any email, phone call, program or offer claiming to be affiliated with us? Please let us know by calling 1-800-344-4077.